Terms of use
Terms of use

Terms of use 

The following terms of conditions govern the use of Caspersmile and its products and services. By using our services you agree to all that is mentioned in the terms of use. If you disagree with any one of the terms mentioned in the terms of use or find them unacceptable, please do not agree to the company’s terms of use.

This agreement includes details of terms that govern your use of the company’s services and legal terms that limit our liability to you. To benefit from our products and services, it is important to agree to all terms of this agreement.

Privacy policy

All information that is personally identifiable or non-identifiable to you is collected and used as described in our privacy policy. Please review our privacy policy in addition to this agreement to best understand how your personal information is handled by the company.

Changes to the agreement

Caspersmile reserves the right to modify, change or update its terms of use at any time, without any prior notice. Details of changes and date of revision will be visible on the page. By continuing to use our website you automatically accept all these changes and revisions in the terms of agreement.

Caspersmile also has the right to add additional rules to the terms and update them on relevant pages. By continuing to use our company services, you automatically agree to all the additional terms of use. The details of these changes, modifications, and updates will be informed to you. We may send you an email that includes details of these changes. It is best that the email address you share with us is up-to-date, and regularly in use.

Age limits

Caspersmile and its services are intended for people above 18 years of age. To be eligible to use our services, you must be 18 years or older. Individuals who are under the age of 18 must use the services after the consent and in the supervision of their guardians or parents. Caspersmile does not intentionally collect personally identifiable information from underage users. If you are younger than 13 years of age, please do not use our website. If a child who is under 13 uses our website, we immediately start to work on deleting the information submitted as soon as possible.

Caspersmile does not offer medical advice

All information, links, text, graphics, and resources available on this website, or the packaging labels of our products, are designed for the ease of our customers. The educational content is for educational and information purposes only. Our website is not a platform for dental services or medical advice. We do not claim or offer to provide any diagnostic treatment for your oral health problems. Educational resources do not constitute the practice or provision of professional health care advice. By using our services, you are not creating a dentist-customer relationship with Caspersmile.

For dental care, consult a qualified healthcare provider for any questions that you may have about your medical problems. Do not disregard professional information for the information provided on our website.

Limited license

After agreeing to the terms of use, you can be granted a limited, non-transferable, non-sublicensable, revocable, and non-assignable license to use our products and services for your personal use. You cannot use our products for commercial purposes. No other rights are provided to you unless identified in the agreement.

Prohibited & restricted use

You may use our company services under the rules, regulations, and laws applicable to use of our products and services. The company services are designed to be used for personal use only, and cannot be used for commercial endeavors unless mentioned in the agreement.

You agree to use our services by the terms of this agreement and refrain from violating these terms. You also accept that you will not: (a) use the company services in any manner that violates the law, rules, regulations, or rights of any third party; (b) pretend to be any other entity or person, or in any way misrepresent your identity; (c) damage the website with Trojan horses, viruses, time bombs, spyware, programming codes or worms that may harm the website and its services, and not collect or spread any data without consent; (d) engage in a disruptive, malicious and illegal act that affects our operations.

Termination of use

Failure to follow the terms of this agreement may result in termination or suspension of your access to the website, including the closure of your account without any prior notice. Caspersmile reserves the right to terminate the use of any user who violates our terms, without notice.


By agreeing to the terms of use, you hereby confirm that you have read, understood, and accept the Privacy Policy of the company.


You may not need to register to view educational and promotional content on this website. However, to benefit from our services, you will be required to register and provide us with certain information that may be personally identifiable, including your email address and password. By becoming a registered user of the company, you accept to be responsible for all activities that are taking place by your account. You accept to provide the company with correct and complete information when registering for services. Your credentials are intended to be private, and must not be shared with anyone else. Contact us if you believe your credentials are being misused by a third party.

Ownership of the website & its resources

This website is solely owned and operated by Caspersmile. All graphics, content, resources, illustrations, design, icons, images, artwork, photography, audio, resources, and materials, are expressly owned by Caspersmile or business partners. This site is protected by trademark, copyright, trade name, service mark, and all other applicable rights.

Prohibited to be used for commercial purposes

The site is to be used for personal use only. Any company or organization cannot use our content and services for their purposes unless written consent has been signed between the company and Caspersmile. By accepting these terms, you agree to not distribute our products and services, except as legally permitted. Unauthorized and illegal use of the site, framing, or linking to the site will be investigated with full legal action.

Title & delivery

The products under the company’s umbrella will be shipped, regardless of express freight by a customer or prepaid freight by Caspersmile. The chance of loss will be passed on to the customer upon shipment. The title and ownership of the product will be passed on to you after the receipt of payment. The method of payment, shipment, documentation of shipment, or place of acceptance of your order will not change.

Caspersmile is committed to delivering the required products in the promised duration of time, and complying with the rules of this agreement, however, we are helpless against the delays caused by natural disasters such as fire, flood, traffic, and unavailability of transport, strikes, mechanical breakdown, or other situations beyond our control.

Limitation of damages & liability

The only solution to your dissatisfaction with our services is to stop using them. You agree to not hold the company liable for any damages that occur due to your inability to keep the products safe or follow our guidelines. This protection covers claims based on strict liability, contract, and warranty. This protection covers claims and losses of any form including direct or indirect, without limitation, reliance, incidental punitive and exemplary damages, and loss of profits, injury, or death resulting from business interruption or lost data.


Any form of dispute arising from the use of our services will be formally reviewed before addressing your concerns. We advise you to contact our customer support team to resolve disputes. If Caspersmile is unable to resolve your concerns, we agree to an inexpensive and informal dispute resolution process based on individual arbitration. Any dispute between the customer and the company is identified for these terms, to accommodate disputes, claims, or controversies between you and the company. 

Electronic communications

The use of our site indicates electronic communication between you and the company. You agree to receive communications, including emails, notifications, or messages electronically from the company. You can opt out of receiving marketing and promotional content by clicking “unsubscribe” on the link embedded in the email. You also consent to all notices, disclosures, and agreements that we electronically provide to you. 

Arbitration notice

By agreeing to these terms, you are voluntarily choosing to settle any disputes with the company through mandatory arbitration. This means that you give up your right to take legal action in court, except as stated in these terms. You also give up the right to join a class action lawsuit or class-wide arbitration. You confirm that you are making this choice freely and not based on any promises or statements made by the company, other than what is written in these terms.


This website is not designed for emergency situations or monitoring. If you believe that someone is in danger of harm or injury, or if you are in an emergency situation yourself, please call 911 or your local emergency services immediately. The company does not have any responsibility to respond to or take action on any reports made through this website.


When you want to buy products or services from the website (each purchase is called a "Transaction"), the company or the third-party provider of the product or service will ask for certain information that is relevant to your Transaction, such as your credit card details, payment and shipping information. You understand that any information provided to the company will be treated in accordance with our Privacy Policy. By providing this information, you give the company permission to share it with third parties to complete the Transaction. You agree to pay all charges associated with your purchase, including shipping and handling costs, and any applicable taxes. Also, you are responsible for paying any charges incurred by anyone using your account or payment method. You confirm that you have the legal right to use any credit card or other payment method used in connection with any Transaction.

The website may show descriptions, images, or references to products or services, but it does not mean that the company endorses them. The company reserves the right to change these descriptions, limit the amount of products you can order, and refuse service to you without notice. Before accepting your order, the company may ask to verify certain information. Prices and availability of products and services can change without notice. The company is not responsible for any errors in prices or descriptions. Refunds and exchanges will be based on the company's and/or any third-party's policies at the time of the Transaction. To find out the current prices for a product or service, you can send a support request.

Single-arch treatment policy

The smile specialists will assess your dental history and oral health to determine if they can safely align your teeth. If they determine that they can align only one arch of teeth, they will create a treatment plan for that arch only and it will be displayed in the 3D Preview. You will then review and approve our treatment plan to continue your teeth straightening journey. 

Content tagging and removal

The company will review Tagged Content and may choose to post some of it on our website, but we do not guarantee that all Tagged Content will be posted. Regardless of whether your Tagged Content is posted, you are fully responsible for ensuring that it complies with these Terms, any other relevant terms of use, and all applicable laws. If your Tagged Content is posted to our website, you can request for it to be removed by marking it as "private" in your Social Media Site account or by submitting a support request.


We are not committed to monitor any related websites, chats, discussion boards, or any other materials that you or third parties may transmit or post on or to the website or related websites. However, you understand and agree that we have the right to monitor the website, discussion boards, chats, and materials you transmit or post, to edit or remove any such materials, and to disclose such materials and the circumstances surrounding their transmission to any third party for the purpose of operating the website properly, protecting ourselves, our sponsors, and other clients and visitors, and complying with legal obligations or government requests.

Copyright notice

This website is owned and operated by Company and the entire contents and design of the site are protected by U.S. and international copyright laws. Company and its licensors retain and reserve all proprietary rights to the contents of this website.

You may not copy, republish, upload, post, display, transmit, or frame any materials from this website without prior written consent from Company. You may link to, view, download, use, display, and print a single copy of the materials on this website only for personal, noncommercial, and informational purposes, as long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable copyright, trademark, and other notices and disclaimers; and (3) you do not use the materials in a way that suggests an association with Company or an affiliated entity. All such copies must include the following copyright notice: “Copyright © [2023] Caspersmile. All rights reserved.” Any other use of the website or the information contained here is strictly prohibited. Company has the right to terminate this license at any time for any reason. If you breach any of these terms, your license terminates immediately and automatically, and without notice. Upon the termination of this license, you must stop using this site, including all content, and return or destroy all copies, including electronic copies, of the content in your possession or control.

Copyright infringement

The Digital Millennium Copyright Act (the “DMCA”) provides a way for copyright holders to take action if they believe in good faith that material appearing on the Internet infringes their rights under copyright law. If you believe in good faith that content or material on this website infringes a valid copyright owned by you, you (or your agent) may send Company a notice requesting that the material be removed or access to it blocked by contacting us at support@caspersmile.com

The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the website should be sent to the support request.

No warranties

The use of the services is at your own risk and it is provided without any warranties, express or implied. Company, its affiliated companies and partners do not guarantee the accuracy, reliability, or correctness of the content or that the services will meet your requirements, be available at all times, or be secure and free from defects or viruses. Any content downloaded or obtained through the use of the services is done at your own risk, and you will be solely responsible for any damage or loss of data. Company does not endorse, guarantee or take responsibility for any products or services advertised by third parties through the services and is not involved in any transactions between you and third-party providers.

Downloadable files and emails

Company can not and doesn't guarantee or warrant that email or files available for downloading from its website will be free of viruses or other laws that may affect or destroy data on your computer. You're responsible for enforcing sufficient defensive procedures and checks to maintain the delicacy of your data for maintaining a data back-over or other means for the reconstruction of any lost data. Company doesn't assume any responsibility or risk for damage to your computer or its files related to your use of the website or services.

Caspersmile lifetime guarantee

We guarantee your smile for life. That means that if your teeth move out of alignment after you complete your original treatment, you’ll get fresh impression kits, new treatment plans, and aligners to help correct any misalignment issues at no additional cost (subject to the following conditions and limitations).

To claim the Caspersmile lifetime guarantee, you must:

  • Wear aligners as directed for 22 hours a day for All-Day Caspersmile and 8-10 hours while you sleep for Nightlong Caspersmile
  • Keep all aligners in the provided protective case until treatment is complete
  • Avoid unnecessary dental work during treatment
  • Take care of your daily dental hygiene
  • Continue wearing the retainers after last set of aligners. 

Failure to adhere to the guidelines may void your Caspersmile Lifetime Guarantee and result in additional costs to get back on track. If, after following the guidelines, you are not satisfied with the results, please contact us for a re-evaluation. If approved, you may be eligible for additional aligners.